Resident Services And Nursing

Read detailed descriptions of all Franklin Companies jobs.

Assisted Living Staff Nurse

In addition to providing direct care to residents, the nurse completes assessment documents, meets with residents and families to review assessments, takes and transcribes physician orders, supervises caregivers and medication technicians, monitors and audits medication carts and records, and assists with administrative responsibilities. The nurse complies with the Resident Bill of Rights, all other state and federal regulations, and the standards of the company, and actively promotes person-centered care.

PRIMARY DUTIES AND RESPONSIBILITIES:

Implements service plan based on physician orders and current assessment. Ensures that residents receive services as ordered from contract and ancillary providers including rehabilitation therapists, wound care specialists and hospice. Works cooperatively with all providers.
Performs assessments as assigned: quarterly level of care, fall risk, and/or medication self-administration. Enters data into electronic record per procedure. Reviews findings with resident and/or family/caregiver.
Administers medications per physician orders. Documents properly on medication administration record (MAR). Observes for any adverse reaction and notifies physician accordingly.
Helps monitor medication administration performed by medication technicians.
Assembles resident charts, ensuring that all necessary forms are complete and accurate. Performs record audits as requested.
Follows up on changes in resident condition as reported by caregivers, family and resident. Assesses residents following falls. Provides first aid as needed. Calls 911 when conditions warrant. Prepares incident/accident report per policy. Notifies physician and family post incident/accident per policy and documents appropriately.
Recognizes emergencies and life-threatening situations and initiates appropriate action(s).
Assists with move-ins: provides orientation and instruction about mealtimes, layout of building, laundry service, etc. Accepts and logs in medications.
Assists with transfers and move-outs, including but not limited to: completing transfer form and/or photocopying documents; releasing unused medication and obtaining signature of receipt; helping pack belongings, etc.
Assists pharmacist with scheduled medication destructions and associated documentation.
Assists residents in learning appropriate self-care. Provides instruction and information about subjects such as side effects of their medications, proper use of durable medical equipment, etc.
Assists caregivers in providing hands-on assistance (e.g. transfers) and with the management of challenging behaviors such as resistance to care.
Organizes and monitors inventory and appropriate use of supplies and equipment. Makes recommendations regarding products.
Maintains safe and healthy working environment and uses safe work methods and procedures in accordance with clinical standards.
Maintains confidentiality of all resident personal information, and observes all other resident rights.
Models and promotes person-centered care, observing residents’ rights to privacy, dignity, choice and control.
Encourages teamwork and promotes company philosophy.
Attends required trainings and meetings.
Becomes familiar with and understands the steps for emergency response, including building evacuation.
All employees are responsible for maintaining a safe and secure environment for all community residents.
Performs other duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES:

Able to read, write, speak and understand the English language. Bi-lingual in Spanish a plus
Must possess a passion to work with and around older adults. Must be patient and able to work with ill, disabled, or emotionally upset residents within the community, and with their families and friends.
Able to communicate effectively with all levels of management, employees, residents, family members, physicians, health care providers and visitors
Experience with Microsoft Ofﬁce and Outlook software preferred
Able to assess situations quickly and accurately make independent decisions
Able to seek out new methods and willing to incorporate them into existing practices when applicable

EDUCATION REQUIREMENTS:

Graduate of accredited program for LVN/LPN or RN and currently registered/licensed in the state of Texas.

WORK EXPERIENCE REQUIREMENTS:

Minimum of one (1) year nursing experience preferred.
Experience in a long-term care and/or geriatric nursing preferred

PHYSICAL REQUIREMENTS:

The following physical demands are representative of those that must be met to successfully perform the essential functions of this position:

Stand and/or walk throughout work day.
Communicate via phone and in person on an ongoing basis.
Push loads that may exceed 100 pounds, including medication carts and residents in wheelchairs
Must have manual dexterity for manipulating medication packaging and for writing notations and initials in small spaces.
Must be able to concentrate with frequent interruptions
Frequently kneel, bend, sit, reach, stoop, push, climb and/or balance, use hands or ﬁngers, talk and/or hear. Frequently supports up to 70 pounds. Must be able to lift and carry up to 15 pounds.
May be exposed to combative behavior
Close vision, distance vision and peripheral vision is required.
Exposure to infectious diseases and substances, and unpleasant odors throughout the work day.

Caregiver

Assists residents with Activities of Daily Living (ADLs): dining, dressing, grooming, bathing, toileting, and transfers and mobility. Facilitates their independence and/or participation to the extent of their abilities, and offers choice and control. Actively promotes resident engagement in hobbies and interests, and their participation in community programs and events.

PRIMARY DUTIES AND RESPONSIBILITIES:

Provides quality care and assistance to residents in accordance with the community’s philosophy and policies and resident rights.
Assists residents in meeting their physical, emotional and spiritual needs: engages residents in meaningful conversation during care, encourages them to develop relationships in the community and eat meals in the dining room and, and facilitates their participation in programs and social events.
Provides scheduled care and ADL assistance to residents according to daily assignments. Assists them with dressing, grooming, bathing, toileting, transfers and mobility (ADLs) and chores to the extent specified in the service plan. May help residents onto and off of toilet, into and out of bed, and with personal hygiene including brushing hair and using soap and washcloth during showers. Practices proper body mechanics when lifting and transferring. Asks for assistance as needed and follows all safety guidelines.
Notifies supervising nurse of any changes in resident’s condition.
Responds promptly in person to resident calls, assisting them as the situation requires.
Checks residents every two (2) hours (or as otherwise scheduled) and documents special needs, services provided, and or changes in condition.
Encourages residents to attend meals in the dining room through reminders and/or escort service as needed. Delivers room service meals as assigned, ensuring proper temperatures, and set up; returns to pick up dishware before end of shift. Assists residents with eating in ways that meet their individual needs and desires, recognizing changes in appetite and physical abilities to eat and drink.
Assists with cleaning and setting the dining room as assigned.
Assists with cleaning and tidying residents’ rooms/apartments as assigned.
Launders bed linens and/or residents’ personal clothing as assigned. Removes and bags soiled bed linens and/or clothing as needed between assigned laundry/housekeeping days. Properly handles all such items, according to community policy and universal precautions.
Disposes of all incontinent products according to OSHA regulations and community procedures.
Responds to resident emergencies.
Logs care provided on assignment sheets throughout shift, ensuring that forms are accurate and complete at the end of the shift.
Establishes and maintains good relationships with residents and their families. Provides information and answers questions within the boundaries of HIPAA regulations regarding confidentiality of health and personal information.
Resolves/rectifies service oversights when possible. Refers problems or policy questions to administration.
Follows proper procedure for clocking in and out for shifts.
Wears required uniform and name badge while on duty.
Follows policy on signing equipment in and out, and uses assigned equipment properly as intended
Attends required trainings and meetings.
Becomes familiar and understands the steps for emergency response, including fire evacuation.
All employees are responsible for maintaining a safe and secure environment for all community residents.
Performs other duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES:

Has a passion to work with older adults
Has a working knowledge of how dementia as well as normal aging can affect communication, behavior and physical abilities
Able to read, write, speak and understand the English language. Bi-lingual in Spanish a plus
Able to communicate effectively with all levels of management, associates, residents, family members, and outside contacts
Is prompt, reliable and able to perform the required duties of the position on a regular, predictable basis

EDUCATION REQUIREMENTS:

High school diploma or equivalent
Must complete on-the-job training as assigned; certification as C.N.A. a plus

WORK EXPERIENCE REQUIREMENTS:

1 or more years’ experience in senior care or nursing home environment preferred

PHYSICAL REQUIREMENTS:

The following physical demands are representative of those that must be met to successfully perform the essential functions of this position:

Stand, walk, sit, push, climb and/or balance, stoop, bend or kneel throughout the shift
Use hands and fingers to perform fine motor movements including buttoning and zipping clothing
Will assist in lifting and/or transferring residents weighing up to 250 pounds
Close vision, distance vision and peripheral vision is required
Exposure to infectious diseases, chemical substances, and unpleasant odors throughout the shift.

Director of Life Enrichment

Develops and implements a comprehensive activities program to help meet the intellectual, spiritual, physical, psychosocial and recreational needs of the residents.

PRIMARY DUTIES AND RESPONSIBILITIES:

Schedules recurring activities along with special events and holiday specific events to enrich the daily lives of the community residents. Ensures a mix of small-group and large-group, and fulfilling a range of human needs, from mental stimulation to creativity to physical fitness. Works as needed with other departments (e.g. fitness director, food service) on design and implementation. Follows community/company policy regarding 7 day/week programming, including evenings and weekends.
Creates printed monthly activities calendar and community newsletter.
Oversees community volunteers: screens and orients individuals/groups who wish to volunteer, and supervises their services.
Facilitates Person-Centered Care:
- Documents residents’ social histories, family structure, likes/dislikes and social-behavioral needs on standardized form for all staff to reference in order to personalize services and
- Works with caregivers on an ongoing basis to help them understand how to engage residents, how to encourage and assist residents to participate in group activities, and how to adapt their communication styles and ways of providing care in order to give residents choice and control
- Builds in opportunities for residents to lead/co-lead programs and to be able to engage individually and spontaneously in art projects and other pastimes.
- Works with families as partners, and actively models that philosophy
- Stays current in and can teach best practices in validation therapy, reality orientation, de-escalation techniques and other therapeutic modalities
Provides one or more forums (e.g. resident council) for residents to meet regularly and share their ideas, thoughts, and concerns regarding life enrichment programs and other community operations.
Maintains an adequate inventory of equipment and supplies for activities, keeping within budgetary guidelines.
Manages memory care therapeutic music program
Plans and executes group excursions, arranging details as required, e.g. reservations, transportation, staff escorts, etc. Follows company protocol for keeping track of residents during outing and ensuring a meaningful and safe trip for all.
Serves as Manager on Duty as assigned.
Hires, orients and supervises Life Enrichment Assistants, including drivers.
Maintains activity participation records.
Manages monthly expense budget; authorizes payment of bills, including drivers’ records of vehicle expenses
Attends required trainings and meetings.
Becomes familiar with emergency response procedures, including fire evacuation.
All employees are responsible for maintaining a safe and secure environment for all community residents.
Performs other duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES:

Able to read, write, speak and understand the English language. Bi-lingual in Spanish a plus
Able to communicate effectively with all levels of management, employees, residents, family members, and outside contacts
Prompt and reliable and able to perform the required duties on a regular, predictable basis
Clean driving record with license to operate Class B vehicle (or ability to obtain such license)
Able to make independent decisions
Able to seek out new methods and willing to incorporate them into existing practices when applicable
Must possess a passion to work with older adults
Able to follow missing person policy and procedure and understand the Safe Return program.

EDUCATION REQUIREMENTS:

Trained therapeutic recreation specialist/assistant or activity professional, certified by an accrediting body such as The National Council for Therapeutic Recreation or National Association of Activity Professionals
Associate’s Degree is required; Bachelor’s degree preferred.

WORK EXPERIENCE REQUIREMENTS:

Minimum of two years’ experience in a senior care community
Experience working with persons with Alzheimer’s Disease and related disorders
Experience in volunteer recruitment and training preferred

PHYSICAL REQUIREMENTS:

The following physical demands are representative of those that must be met to successfully perform the essential functions of this position:

Stand, walk, sit, push, climb and/or balance, bend, stoop, kneel, use hands and fingers, reach with arms, talk and/or hear throughout the work day
Will assist in lifting and/or transferring residents weighing up to 250 pounds
Close vision, distance vision and peripheral vision is required
Subject to infectious diseases, substances, odors, etc. throughout the work day.

Director of Resident Services – Assisted Living

The Director of Resident Services – Assisted Living is responsible and accountable for resident care and services provided by non-licensed caregivers, medication technicians, and licensed nurses. Completes assessments and service plans and ensures that information is communicated to care staff as well as other departments. Manages relationships with contract health care providers such as pharmacy and rehabilitation agencies. Understands and actively promotes the principles of person-centered care.

PRIMARY DUTIES AND RESPONSIBILITIES:

Conducts pre-admission screening of prospective new residents. Completes assessments upon move-in and every six (6) months thereafter and/or when there is a significant change in resident condition. Ensures that all required documentation is completed.
Oversees development of service plan consistent with assessment. Reviews assessment and service plan with resident and/or resident’s responsible party/family.
Explains care procedures and treatments to residents/families to gain cooperation and understanding. Reviews changes that impact fees and expenses.
Develops schedules and assignment sheets for personal laundry, resident weights, cleaning of equipment, and other tasks.
Schedules staff for proper coverage to meet resident needs and to conform to budget guidelines.
Ensures delivery of personal care and health services to each resident consistent with his/her assessment and service plan. Monitors care and services for compliance with professionally recognized standards, federal, state, and local regulations, and company policy.
Works cooperatively with other departments to ensure prompt and correct provision of housekeeping, special diets, and other ancillary services.
Ensures that medical services scheduled to occur in-house—such as podiatry, mental health care, lab work, and hospice—are requested and take place.
Interviews and selects new employees. Ensures that they receive mandated new employee orientation and training, including shadowing.
Supervises staff and provides ongoing performance coaching. Conducts formal performance reviews according to company policy and procedure.
Reviews time and attendance records promptly on payroll day, ensuring that PTO, hours worked and holiday pay are correct. Reviews/approves time off requests. Monitors attendance and punctuality and addresses problems promptly. Controls overtime and staffing agency expenses.
Supervises and closely monitors management and administration of medications, including but not limited to:
- Works with RN delegator to train medication technicians; periodically observes their job performance and provides refresher training as needed
- Conducts frequent audits of MARS [medication administration records]
- Regularly inspects medication carts, cupboards and store rooms to ensure cleanliness, organization, proper labeling and security
- Supervises timely and accurate ordering of medication from pharmacy
- Regularly reviews capabilities of residents who self-administer medications
- Oversees medication destruction with pharmacy
Monitors health and psycho-social status of all residents on an ongoing basis. Takes action to address concerns. Reports all significant changes, reactions to medications and treatment, or significant incidents to attending physician immediately.
Communicates directly with families regarding changes in residents’ condition, need for supplies/equipment, organizational changes that might impact services, and other matters directly related to resident services.
Responds promptly to all emergency calls from residents.
Performs daily safety and infection control checks.
Participates in quality improvement activities such as quality assurance surveys.
Shares manager on duty and on-call duties as assigned.
Participates in community functions including family meetings, special resident events and marketing initiatives
Maintains relationships with professional organizations; stays abreast of changes in standards of care, regulations and in the local elder care community.
Ensures appropriate handling of on-the-job injuries reported by employees.
Encourages teamwork and promotes company values and policies.
Becomes familiar with and understands the steps for emergency response, including evacuation. Conducts safety drills according to state-mandated schedule.
All employees are responsible for maintaining a safe and secure environment for all community residents

KNOWLEDGE, SKILLS AND ABILITIES:

Must possess a passion to work with and around older adults and their families
Knowledgeable of person-centered care
Able to read, write, speak and understand the English language. Bi-lingual in Spanish a plus
Able to communicate effectively with all levels of management, employees, residents, family members, and outside contacts
Able to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, etc. Able to manage revenue and expense budget
Remains current in basic CPR and first aid
Knowledge of current Federal and State laws pertaining to assisted living and/or memory care communities
ls prompt and able to perform the required duties of the position on a regular, predictable basis
Strong leadership skills, with ability to independently make sound, professional decisions

EDUCATION REQUIREMENTS:

Current nursing (RN/LPN/LVN) license in state where community is located
Associates or bachelor’s degree in nursing or health related field

WORK EXPERIENCE REQUIREMENTS:

Experience as a supervisor or manager in an elder care or health care environment; assisted living experience strongly preferred
One to two years related experience and/or training or equivalent combination of education and experience
Experience using Microsoft Office and Outlook software. Basic typing skills required

PHYSICAL REQUIREMENTS

The following physical demands are representative of those that must be met to successfully perform the essential functions of this position:

Standing and/or walking up to 75% of the day; must be able to tour through the entire building, up to one mile, pushing a wheelchair
Frequent interruptions
Lifting/carrying up to 50 pounds
Frequent kneeling, bending and reaching
Close vision, depth perception and ability to adjust focus
Exposure to infectious diseases, chemical substances, unpleasant odors, etc. throughout the work day

Driver

Safely transports residents on routine scheduled shopping excursions, appointments, Life Enrichment activities, and other outings.

PRIMARY DUTIES AND RESPONSIBILITIES:

Observes safety regulations and requirements at all times
Schedules routine preventative maintenance for vehicles and keeps vehicles in good repair at all times
Maintains the cleanliness of the vehicles, inside and out
Assists in gathering residents before and during outings and ensures the safety of the residents at all times
Keeps records and schedules of individual resident requests
Calculates group trip costs, obtains charge paperwork from residents and forwards billing to the Business Office Manager
Records mileage and maintains vehicle log
Tracks gas purchases and submits bills to Dir. of Maintenance or supervisor as directed
Maintains First Aid kit
Performs specific work duties and responsibilities as assigned by Dir. of Maintenance and/or Dir. of Life Enrichment
Exhibits a courteous, helpful demeanor at all times to provide attentiveness and respect to our residents and team members
Helps to ensure that all residents and passengers are safely buckled in their seats when transporting
Understands protocol in reporting accidents and incidents to proper authorities when necessary
Understands that talking or texting and using personal music devices while driving is prohibited
Encourages teamwork and promotes company philosophy
Attends required community meetings
Is prompt and able to perform the required duties of the position on a regular, predictable basis
Becomes familiar and understands the steps for fire evacuation
All employees are responsible for maintaining a safe and secure environment for all community residents

KNOWLEDGE, SKILLS AND ABILITIES:

Able to read, write, speak and understand the English language and able to communicate effectively. Bi-lingual a plus
Must be able to load and unload wheelchair-dependent residents in a safe, caring, and courteous manner
Exceptional knowledge of all aspects of safe driving a must

EDUCATION REQUIREMENTS:

Must have a high school education
Must possess a valid Commercial Driver License with passenger endorsement in the state if required
Must have a driving record acceptable to the company insurance carrier

WORK EXPERIENCE REQUIREMENTS:

Minimum one-year experience preferred
Must possess good driving skills in handling vehicles on wet and/or slippery roads

PHYSICAL REQUIREMENTS:

The following physical demands are representative of those that must be met to successfully perform the essential functions of this position:

Frequently required to stand, walk, sit, push, climb and/or balance, stoop or kneel up to eight hours a day
Frequently support up to 70 pounds
Frequently lift/carry up to 50 pounds

Subject to infectious diseases, substances, odors, etc. throughout the work day.

Fitness Coordinator

The fitness coordinator develops and manages the community’s wellness program, personally coaches residents in their individualized fitness regimens and leads group classes.

PRIMARY DUTIES AND RESPONSIBILITIES:

Create and oversee the master plan for the organization’s wellness program, taking into consideration facilities, equipment, budget and resident preferences. Obtain necessary approvals from executive director.
Lead and/or arrange for wellness activities specifically geared toward seniors: activities that maintain or increase muscle mass, support joint health, support heart and lung health, promote good nutrition, stimulate blood flow, and enhance balance and flexibility.
Identify supplies, software, speakers and other resources needed to support the wellness program. Procure those resources within budget and confer with executive director about extraordinary expenditures.
Work in concert with life enrichment department to schedule and publicize classes, open use hours and special events.
Collaborate with other departments on cross-functional events (e.g. with dining services for nutrition class involving food).
Work one-on-one with residents on their health-related goals. Help them establish safe, realistic objectives and regimens. Refer them to their physicians and/or health specialists (e.g. dietitian) when needed. Provide instruction on the safe and appropriate use of fitness equipment. Help individuals set up computerized or paper record-keeping systems to track and measure the results of their efforts.
Organize, lead or coach a variety of fitness and wellness classes and group activities as requested by management and residents, including but not limited to water aerobics, yoga, tai chi, seated exercises, walking classes or challenges, circuit training.
Actively promote resident participation in wellness programs through announcements at meetings, written calendars, personal invitations and other channels.
Manage/lead/assist with evening and weekend programs as necessary.
Encourage teamwork and promote company philosophy.
Attend required community meetings.
Confer regularly with executive director and/or provide written reports about the nature of the program, metrics being tracked, modifications made, special projects, problems resolved, etc.
Become familiar with the steps for fire alarm response and emergency evacuation.
Assist in maintaining a safe and secure environment for all community residents.

KNOWLEDGE, SKILLS AND ABILITIES:

Enthusiastic, interactive teaching and coaching style that fosters participation
Ability to generate warm and caring professional relationships with residents
A passion for working with older adults. Patience, empathy and positivity to deal effectively with age-related deficits and setbacks
Prompt and reliable, and able to perform the required duties of the position on a predictable basis
Ability to read, write, speak and understand the English language. Bi-lingual in Spanish a plus.
Experience using Microsoft Office and Outlook software. Basic typing skills required.
Ability to communicate effectively with all levels of management, employees, residents, family members, and outside contacts
Knowledge of or ability to quickly learn and assimilate relevant federal and state laws pertaining to equipment safety, standard precautions, IL and AL communities, confidentiality of personal information, etc.

EDUCATION and LICENSURE REQUIREMENTS:

Certification to qualify the individual as a personal trainer/fitness coach through one of the following professional associations: American College of Sports Medicine, American Council on Exercise, or the International Sport Sciences Association.
A bachelor’s degree in exercise physiology, kinesiology or related field, or the equivalent professional experience in conjunction with certification.
CPR certification.

WORK EXPERIENCE REQUIREMENTS:

Prior experience leading fitness classes
Prior experience with older adults strongly preferred.

PHYSICAL REQUIREMENTS:

The following physical demands are representative of those that must be met to successfully perform the essential functions of this position:

Standing and/or walking up to 75% of the day
Swimming
Lifting/carrying up to 50 pounds
Frequent kneeling, bending and reaching
Exposure to infectious diseases, substances, odors, etc. throughout the work day

Medication Aide/Medication Technician

Assisted living medication aides/technicians are specially-trained caregivers who administer oral and topical medications to residents according to physician orders, and document all such administration in the medication administration record (MAR). Med Aides/Techs comply with the Resident Bill of Rights, all other state and federal regulations, and the standards of the company, and actively promote person-centered care.

PRIMARY DUTIES AND RESPONSIBILITIES:

According to facility schedule, assists resident with or administers to residents their medications as prescribed by attending physicians and documented on the individual Medication Administration Record (MAR). Follows the “Six (6) Rights of Medication Administration” — right resident, right drug, right dosage, right time, right route, right record/documentation every time assistance with or administration of a medication occurs.
Checks each of the Six Rights three (3) different times: (1) When the medication is taken out of the med cart or cabinet; (2) Immediately before assisting with or administering the medication; (3) Immediately after assisting with or administering the medication.
Explains to the resident what medication is being given and why, prior to assisting with or administering the medication.
Seeks assistance and advice from supervisor immediately if there are any doubts or questions when assisting with or administering medications or treatments.
Documents clearly and accurately on the MAR after a medication is taken or given, refused, held, discontinued, changed, disposed of, and/or returned, in accordance with policy and procedure.
Respects the resident’s right to refuse medication and/or treatment. Notifies Director of Resident Services – Assisted Living of ongoing refusal which could lead to adverse health conditions.
Observes the resident for any adverse reaction to any medication, and reports to the Director of Resident Services, nurse on duty and/or manager immediately.
Reports any and all medication errors honestly and immediately.
When not passing medications, provides care to residents, assisting with activities of daily living and other needs. During urgent situations, may also be called on during med pass to assist with caregiving.
Immediately summons assistance from manager or nurse in cases of resident falls and emergencies.
Maintains a neat, clean, organized med cart/cabinet and restocks as needed. Ensures that medications and carts are secured at all times that they are not under direct supervision.
Provides residents with any treatments required as part of their individual service plan.
Promotes and protects all residents’ rights to safe, prompt, and confidential treatment.
Answers and responds immediately to resident calls for assistance.
Responds to on-the-job injuries in accordance with policy.
Notifies supervisor of any concerns or questions presented by a resident’s family member(s).
Adheres to universal precautions and all other infection control guidelines and OSHA regulations
Demonstrates respectful behavior in all interactions with residents, families, staff and visitors.
Maintains confidentiality of all resident personal information, and observes all other resident rights.
Models and promotes person-centered care, observing residents’ rights to privacy, dignity, choice and control.
Encourages teamwork and promotes company philosophy.
Attends required trainings and meetings.
Becomes familiar with and understands the steps for emergency response, including building evacuation
All employees are responsible for maintaining a safe and secure environment for all community residents
Performs other duties as assigned

KNOWLEDGE, SKILLS AND ABILITIES:

Able to read, write, speak and understand the English language. Bi-lingual in Spanish a plus
Must possess a passion to work with and around older adults. Must be patient and able to work with ill, disabled, or emotionally upset residents within the community, and with their families and friends.
Able to communicate effectively with all levels of management, employees, residents, family members, physicians, health care providers, and visitors.
Knowledge and understanding of medical terminology
Able to accurately assess problems and make independent judgments regarding appropriate interventions

EDUCATION REQUIREMENTS:

High school diploma or equivalent
Successful completion of medication aide or medication technician training and examination
Certification as Nursing Assistant strongly preferred

WORK EXPERIENCE REQUIREMENTS:

Minimum of one (1) year experience as a caregiver;
Experience in a long-care community and/or geriatric nursing preferred

PHYSICAL REQUIREMENTS:

The following physical demands are representative of those that must be met to successfully perform the essential functions of this position:

Stand and/or walk throughout work day.
Communicate via phone and in person on an ongoing basis.
Push loads that may exceed 100 pounds, including medication carts and residents in wheelchairs
Must have manual dexterity for manipulating medication packaging and for writing notations and initials in small spaces.
Must be able to concentrate with frequent interruptions
Frequently kneel, bend, sit, reach, stoop, push, climb and/or balance, use hands or ﬁngers, talk and/or hear. Frequently supports up to 70 pounds. Must be able to lift and carry up to 15 pounds.
May be exposed to combative behavior
Close vision, distance vision and peripheral vision is required.
Exposure to infectious diseases and substances, and unpleasant odors throughout the work day.

Resident Service Coordinator – Multi-Family Housing

Develops and facilitates programs to help meet the intellectual, spiritual, physical, psychosocial and recreational needs of the residents. Provides a variety of activities/classes including afterschool programs, scholastic tutoring sessions, recreational activities, health and nutrition resources, computer classes, social events and financial literacy classes in order to promote personal and community development.

PRIMARY DUTIES AND RESPONSIBILITIES:

Provides general informal case management (intake and referral) to residents requesting such assistance when case manager is not available.
Assesses health, psychological and social needs. Develops an individually tailored case plan for services and periodic reassessment of the resident’s situation.
Establishes linkages with all agencies and service providers in the community: shops around to determine/develop the best “deals” in service pricing to assure individualized, flexible and creative services for the involved resident(s).
Sets up a directory of providers for use by both staff and residents.
Refers and links the residents to service providers in the general community, for example, case management, personal assistance, homemaker, meals on wheels, transportation, counseling, visiting nurse, preventative health screening/wellness and legal advocacy.
Educates residents on service availability, application procedures, client rights, etc. providing advocacy as appropriate.
May develop case plans in coordination with assessment services in community.
Monitors the ongoing provision of services from community agencies and keeps the case management and provider agency current with the progress of the individual.
May set up volunteer support programs with service organization in the community.
Helps residents build informal support networks with other residents, family and friends.
May provide training to residents in the obligation of tenancy or coordinate such training.
Presents workshops or informative sessions to residents on subject of resident interest.
Schedules recurring activities along with special events and holiday-specific events to enrich the daily lives of community residents. Ensures a mix of small-group and large-group to fulfill a range of human needs, from mental stimulation to creativity to physical fitness.
Creates printed monthly activities calendar and community newsletter.
Provides one or more forums (e.g. resident council) for residents to meet regularly and share their ideas, thoughts, and concerns regarding life enrichment programs and other community operations.
Maintains an adequate inventory of equipment and supplies for activities, keeping within budgetary guidelines.
Maintains activity participation records.
Manages monthly expense budget
Attends required trainings and meetings.
Becomes familiar with emergency response procedures, including fire evacuation.
All employees are responsible for maintaining a safe and secure environment for all community residents.
Performs other duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES:

Able to read, write, speak and understand the English language. Bi-lingual in Spanish a plus
Able to work independently as well as collaboratively with residents, agencies and the general community
Able to communicate effectively with all levels of management, employees, residents, family members, and outside contacts
Prompt and reliable and able to perform the required duties on a regular, predictable basis
Clean driving record with license to operate Class B vehicle (or ability to obtain such license)
Able to make independent decisions
Able to seek out new methods and willing to incorporate them into existing practices when applicable
Must possess a passion to work with older adults, families with children and/or disabled persons.
Able to follow missing person policy and procedure and understand the Safe Return program.

EDUCATION REQUIREMENTS:

Bachelor’s degree in social work, psychology or related field preferred, or high school diploma with at least 3 years of related experience working with the families with children, disabled, and/or older adult population Working knowledge of supportive services and other resources for older adults and/or persons with disabilities is preferred.

WORK EXPERIENCE REQUIREMENTS:

Minimum of two years’ experience in social work, resident services, multifamily housing or another related field.
Experience in volunteer recruitment and training preferred

PHYSICAL REQUIREMENTS:

The following physical demands are representative of those that must be met to successfully perform the essential functions of this position:

Stand, walk, sit, push, climb and/or balance, bend, stoop, kneel, use hands and fingers, reach with arms, talk and/or hear throughout the work day
Close vision, distance vision and peripheral vision is required
Subject to infectious diseases, chemical substances, odors, etc. throughout the work day.

Resident Services And Nursing