The Franklin Companies is an industry leading firm that specializes in the development, construction and management of high quality senior living — our Franklin Park® communities — and multi-family residential properties — the Artisan affordable apartment communities.

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Assistant Maintenance Director

The Assistant Director assists the Lead Maintenance (Director of Maintenance) in ensuring that the property complies with local, state and federal codes and regulations. In addition to performing all duties of a maintenance tech, the assistant has advanced HVAC knowledge and is able to troubleshoot and perform more extensive servicing/repairs. The assistant oversees functioning of the department in the absence of the Lead.

PRIMARY DUTIES AND RESPONSIBILITIES:

  • Physically walks building(s) and grounds at start of work day to ensure that all areas are clean and that equipment and property are in place.
  • Completes preventative maintenance/cleaning as assigned, including but not limited to: pool cleaning/chemicals; replacing A/C filters; testing fire extinguishers and smoke detectors; testing/logging safe water temperatures.
  • Completes maintenance work orders as assigned: fixing leaking faucets; unclogging drains; replacing bulbs, ballasts, switches, knobs, etc.; recharging coolant; patching/painting walls etc.
  • Obtains proper authorization prior to the entry of any apartment/room
  • When interacting with residents and/or family members, is mindful of the residents rights to privacy and confidentiality
  • Assists contractors (e.g. elevator, pest control, roofers, landscapers) as needed
  • Performs apartment/room make-ready assignments and signs off on punch list
  • Notes and reports to supervisor all of the following:
    • equipment malfunctions or breakdowns
    • hazardous conditions
    • shortage of supplies
  • Maintains HVAC systems. Troubleshoots problems and replaces/repairs any and all components of systems as needed.
  • As assigned by Lead, performs special projects or manages functions, e.g. final inspection of make-readies
  • In absence of Lead, manages work schedules and daily staff assignments to meet the needs of the community, and schedules contractor/vendor services if required. Informs Lead of any any problems with attendance, punctuality or overtime
  • Uses own or company vehicle to pick up supplies and equipment
  • Ensures that chemicals, tools and other maintenance items are kept in safe area at all times to prevent injuries to residents, employees, and visitors
  • Rotates on-call responsibility for after hours, weekends, and holiday emergencies
  • Reports all on-the-job injuries according to company procedure
  • Knows or becomes knowledgeable of safety protocols (e.g. flammable storage), emergency response (for fire, flood, tornado, etc.) and equipment such as fire suppression systems and annunciator panels. Understands and can teach the steps for building evacuation. Participates in required safety training and fire drills.
  • Encourages teamwork and promotes company philosophy
  • Attends required community meetings and trainings
  • All employees are responsible for maintaining a safe and secure environment for all community residents
  • Performs other duties as assigned

KNOWLEDGE, SKILLS AND ABILITIES:

  • Minimum of 3 years’ experience in multi-family housing maintenance, including general plumbing, electrical, carpentry and make-ready
  • Able to read, write, speak and understand the English language. Bi-lingual in Spanish a plus.
  • Able to communicate effectively with all levels of management, employees, residents, family members, and outside contacts
  • Strong customer service skills, including ability to manage situations involving angry and/or unhappy residents. In elder care settings, must be able to work patiently and appropriately with residents with health and/or cognitive problems.
  • Knowledge of Federal and State safety and fire codes, and for building codes applicable to the type of property where assigned
  • ls prompt and reliable, and able to perform required duties of the position on a regular, predictable basis
  • Able to prioritize work, and independently make sound professional decisions
  • Able to seek out new methods and willing to incorporate them into existing practices when applicable
  • Experience with Microsoft Office and Outlook software preferred

EDUCATION REQUIREMENTS:

  • High school diploma. Technical school certification or college degree a plus.
  • Formal training and expertise trouble-shooting and repairing HVAC: must be able to replace as well as maintain and repair systems
  • EPA certification
  • Electrical certification
  • CPO certification

WORK EXPERIENCE REQUIREMENTS:

  • Minimum one-year experience in a senior community or healthcare environment preferred

PHYSICAL REQUIREMENTS:

The following physical demands are representative of those that must be met to successfully perform the essential functions of this position:

  • Walk, stand, sit, bend, life move, climb ladders and stairs up to eight (8) hours a day
  • Use hands and fingers to touch, handle, feel and reach
  • Occasionally push, pull or support up to 70 pounds unassisted. Must be able to lift up to 50 pounds
  • Work frequently with hazardous equipment, sharp tools, and heavy, unstable loads
  • Work in spaces that may be confined, dark, extremely hot or extremely cold
  • Close vision, distance vision and peripheral vision
  • Exposure to infectious diseases, chemical substances, odors, etc. throughout the work day

Housekeeper-Retirement Communities

Responsible to perform all aspects of cleaning the community common areas and resident rooms or apartments ensuring a pleasing home-like environment for residents, employees and visitors.

PRIMARY DUTIES AND RESPONSIBILITIES:

  • Cleans all Common Areas including the lobby, guest restrooms and hallways.
  • Vacuums all carpeted areas and upholstered furniture
  • Dusts all furniture, artwork and fixtures
  • Sanitizes handrails
  • Cleans glass surfaces
  • Cleans doors, doorways and walls
  • Mops and vacuums floors
  • Cleans and disinfects soiled utility bins
  • Keeps housekeeping and laundry areas clean and organized
  • Ensures that the housekeeping cart and other supplies and equipment are properly used and secured at all times to prevent any injuries to residents, employees, or visitors
  • Ensures that hazardous cleaning products are properly used, labeled and stored when not in use
  • Cleans residents’ rooms or apartments by vacuuming and mopping floors, dusting, and cleaning and disinfecting bathrooms and kitchen countertops, plumbing fixtures, large appliances and floors. Reports any unsafe or unsanitary conditions to administration
  • Launders residents’ towels and sheets, and other items according to schedule and as needed. (In some locations, may also launder residents’ personal clothing. Follows community policies and procedures for all such assignments.)
  • Is constantly alert to wipe up any liquid on the floors and set out warning signs to prevent slips and falls by residents, employees or visitors
  • Establishes and maintains good relationships with residents and family members
  • Practices proper body mechanics when lifting and follows all other safety guidelines
  • Follows company guidelines for uniforms and name badges
  • Uses company-provided equipment properly as intended
  • Encourages teamwork and promotes company philosophy
  • Attends required training and meetings
  • Becomes familiar and understands the steps for emergency response, including evacuation
  • All employees are responsible for maintaining a safe and secure environment for all community residents
  • Performs other duties as assigned

KNOWLEDGE, SKILLS AND ABILITIES:

  • Able to read, write, speak and understand the English language and able to communicate effectively. Bi-lingual in Spanish a plus.
  • Knowledge of OSHA Standards and safety procedures preferred
  • Understand the steps for emergency response including fire evacuation
  • ls prompt and able to perform the required duties of the position on a regular, predictable basis

EDUCATION REQUIREMENTS:

  • High school diploma or equivalent

WORK EXPERIENCE REQUIREMENTS:

  • Minimum one-year experience in a senior community or healthcare environment preferred

PHYSICAL REQUIREMENTS:

The following physical demands are representative of those that must be met to successfully perform the essential functions of this position:

  • Frequently stand, walk, sit, push, climb and/or balance, stoop and kneel up to eight hours a day
  • Frequently support up to 70 pounds
  • Frequently lift/carry up to 50 pounds
  • Subject to infectious diseases, substances, odors, etc. throughout the work day.

Housekeeper-Multi-Family Communities

Responsible for the overall cleaning and appearance of the community models and vacant readies, in addition to the public access areas utilized by current and/or prospective residents.

PRIMARY DUTIES AND RESPONSIBILITIES:

  • Cleans office, clubhouse, public access areas and models as directed. This includes but is not limited to mopping, dusting, cleaning glass surfaces, disinfecting railings and trash bins, vacuuming and trash removal.
  • Cleans apartments completely after move-out or make ready in order to prepare for new residents.
  • Keeps model units and public access areas clean and maintains these areas. Public areas may include laundry rooms, swimming pool areas, fitness centers, breezeways or any other areas as directed by the Service Manager or Executive Director.
  • Assists with clean-up at resident functions.
  • Delivers various communications to residents as needed.
  • Monitors and reports on the inventory of cleaning supplies.
  • Maintains the housekeeping storage room in a neat and organized fashion.
  • Reports any maintenance concerns or repairs in unoccupied apartments, models, clubhouse and/or common areas to the Service Manager.
  • Provides assistance to maintenance staff and other staff members as needed.
  • Maintains open communication with Executive Director and Service Manager.
  • Represents the company in a professional manner at all times.
  • Ensures that the housekeeping cart and other supplies and equipment are properly used and secured at all times to prevent any injuries to residents, employees, or visitors
  • Ensures that hazardous cleaning products are properly used, labeled and stored when not in use
  • Is constantly alert to wipe up any liquid on the floors and set out warning signs to prevent slips and falls by residents, employees or visitors
  • Establishes and maintains good relationships with residents and family members
  • Practices proper body mechanics when lifting and follows all other safety guidelines
  • Follows company guidelines for uniforms and name badges
  • Uses company-provided equipment properly as intended
  • Encourages teamwork and promotes company philosophy
  • Attends required training and meetings
  • Becomes familiar and understands the steps for emergency response, including evacuation
  • All employees are responsible for maintaining a safe and secure environment for all community residents
  • Performs other duties as assigned

KNOWLEDGE, SKILLS AND ABILITIES:

  • Able to read, write, speak and understand the English language and able to communicate effectively. Bi-lingual in Spanish a plus.
  • Knowledge of OSHA Standards and safety procedures preferred
  • Understand the steps for emergency response including fire evacuation
  • ls prompt and able to perform the required duties of the position on a regular, predictable basis

EDUCATION REQUIREMENTS:

  • High school diploma or equivalent

WORK EXPERIENCE REQUIREMENTS:

  • Minimum one-year experience in a hotel or apartment community preferred

PHYSICAL REQUIREMENTS:

The following physical demands are representative of those that must be met to successfully perform the essential functions of this position:

  • Frequently stand, walk, sit, push, climb and/or balance, stoop and kneel up to eight hours a day
  • Frequently support up to 70 pounds
  • Frequently lift/carry up to 50 pounds
  • Subject to infectious diseases, substances, odors, etc. throughout the work day.

Housekeeping Supervisor

As a working supervisor, this position performs housekeeping and laundry duties alongside the staff he/she oversees. In addition, the supervisor has management responsibilities including hiring, training, scheduling and directing the work of housekeeping and laundry personnel, maintaining par levels of supplies and chemicals, and helping develop policies and procedures. This position also manages emergency clean-ups and special assignments such as setting up before and cleaning up after a large event.

PRIMARY DUTIES AND RESPONSIBILITIES:

  • Performs his/her daily cleaning and/or laundry assignment, which may include offices, community rooms, resident apartments/rooms, and/or laundry. Follows established protocols and procedures for floor care, dusting, glass care, sanitizing, etc.
  • Ensures that carts, utility bins, storage rooms, laundry rooms and all other housekeeping spaces and equipment are used and maintained in a safe, clean and orderly fashion.
  • Ensures that hazardous cleaning products are used and labeled as directed and properly stored when not in use.
  • Reports safety, security and sanitation problems (e.g. plumbing leaks, resident hoarding, etc.) to administration.
  • Maintains par levels of supplies and chemicals, placing orders as needed within budget. Promptly reviews and approves invoices for payment.
  • Establishes and maintains good relationships with residents and family members. Provides excellent customer service through prompt and cordial response to special requests and complaints.
  • Interviews and selects new staff. Issues their uniforms and name badges. Ensures that they are fully oriented and trained in department procedures as well as lifting, body mechanics and safety and security.
  • Manages work schedules and daily staff assignments to meet the needs of the community and within budget guidelines. Performs random and well as routine inspections of quality of housekeeping and laundry services to insure that assignments are completed timely and according to established standards. Provides ongoing feedback to staff about the quality of their work.
  • Conducts formal performance reviews according to company policy and procedure.
  • Reviews time and attendance records promptly on payroll day, ensuring that PTO, hours worked and holiday pay are correct. Reviews/approves time off requests. Monitors attendance and punctuality and addresses problems promptly. Controls overtime and staffing agency expenses.
  • Reports on-the-job injuries and accidents according to company policy.
  • Encourages teamwork and promotes company philosophy.
  • Attends required training and meetings.
  • Becomes familiar and understands the steps for emergency response, including evacuation.
  • All employees are responsible for maintaining a safe and secure environment for all community residents.
  • Performs other duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES:

  • Able to read, write, speak and understand the English language and able to communicate effectively. Bi-lingual in Spanish a plus.
  • Knowledge of MSDS and OSHA standards and safety procedures preferred
  • Understand the steps for emergency response including fire evacuation
  • ls prompt and able to perform the required duties of the position on a regular, predictable basis
  • Strong customer service skills, including ability to manage situations involving angry and/or unhappy residents. In elder care settings, must be able to work patiently and appropriately with residents with health and/or cognitive problems.
  • Able to prioritize work, and independently make sound professional decisions
  • Able and willing to adjust work schedule when needed to accommodate evening and weekend needs

EDUCATION REQUIREMENTS:

  • High school diploma or equivalent

WORK EXPERIENCE REQUIREMENTS:

  • Minimum two years’ housekeeping experience, preferably in a senior community or healthcare environment
  • Previous supervisory experience preferred

PHYSICAL REQUIREMENTS:

The following physical demands are representative of those that must be met to successfully perform the essential functions of this position:

  • Regularly stand, walk, sit, push, reach, climb and/or balance, stoop and kneel up to eight hours a day
  • Frequently support, lift or carry up to 70 pounds
  • Subject to infectious diseases, chemical substances, odors, etc. throughout the work day.

Lead Maintenance

The Lead Maintenance (Director of Maintenance) ensures that buildings and grounds are in good repair and provides a safe and attractive environment for residents, family members and guests. The Lead is responsible for maintaining compliance with OSHA, MSDS, state and federal regulations and the standards of the company.

PRIMARY DUTIES AND RESPONSIBILITIES:

  • Ensures that staff walks through property daily to pick up litter, correct minor problems and note areas in need of repair.
  • Personally inspects buildings and grounds on a frequent basis to monitor upkeep, safety hazards, wear and tear, repair needs, etc.
  • Performs scheduled preventive maintenance and documents work completed.
  • Ensures prompt response to all requests for repairs or maintenance. Prioritizes service calls according to urgency and assigns appropriate staff or contractor to each job.
  • Maintains HVAC system, ensuring comfortable temperatures throughout community. Replaces entire systems as assigned.
  • Ensures effective lighting systems throughout community.
  • Ensures that plumbing system is in compliance with code and working properly at all times.
  • Maintains grounds and outdoor amenities, which may include swimming pool and playground. Coordinates lawn service and other outdoor service as required.
  • Tests the fire protection systems as required by code and schedules regular inspections.
  • Tests security systems on a regular basis. Performs and documents other testing as required by law, e.g. water temperatures in elder care.
  • Provides for proper removal and disposal of trash; manages relationship with waste disposal company.
  • Arranges for servicing of appliances and equipment for laundry rooms (and, if present, kitchens and elevators).
  • Assists with move-ins and move-outs: inspects vacated units for damages and charge-backs to resident; restores vacated units to move-in condition. Must be able to help train maintenance staff in drywall, applying texture, painting, replacing electrical outlets, etc.
  • Purchases/orders maintenance supplies, equipment and contract services within budget. Obtains executive director approval for extraordinary expenses. (May also be responsible for reviewing and coding invoices.)
  • Maintains par levels of supplies. Ensures that maintenance equipment and chemicals are used properly and securely stored when not in use to prevent injuries to residents, employees and visitors.
  • Participates in the recruitment and hiring of maintenance staff (and, if applicable, housekeeping and laundry employees). Ensures that new employees receive orientation and training.
  • Manages work schedules and daily staff assignments to meet the needs of the community and within budget guidelines. Supervises assigned employees and provides ongoing performance coaching. Conducts formal performance reviews according to company policy and procedure.
  • Reviews time and attendance records promptly on payroll day, ensuring that PTO, hours worked and holiday pay are correct. Reviews/approves time off requests. Monitors attendance and punctuality and addresses problems promptly. Controls overtime and staffing agency expenses.
  • Ensures property complies with local, state and federal regulations. Prepares for inspections from
  • entities that oversee the community: e.g. fire marshall, local housing authority, HUD, state assisted living agency, etc.
  • Assists with set-up and clean-up for special events.
  • Maintains expertise in safety protocols (e.g. flammable storage), emergency response (for fire, flood, tornado, etc.) and equipment such as fire suppression systems and annunciator panels. Understands and can teach the steps for building evacuation. Participates in required safety training and fire drills.
  • Rotates maintenance on-call duty; ensures ongoing after-hours coverage.
  • Performs Manager On Duty responsibilities when assigned
  • Encourages teamwork and promotes company philosophy
  • Attends required community meetings and trainings
  • All employees are responsible for maintaining a safe and secure environment for all community residents

KNOWLEDGE, SKILLS AND ABILITIES:

  • Able to read, write, speak and understand the English language. Bi-lingual in Spanish a plus.
  • Able to communicate effectively with all levels of management, employees, residents, family members, and outside contacts
  • Strong customer service skills, including ability to manage situations involving angry and/or unhappy residents. In elder care settings, must be able to work patiently and appropriately with residents with health and/or cognitive problems.
  • Knowledge of Federal and State safety and fire codes, and for building codes applicable to the type of property where assigned
  • Knowledge of OSHA regulations and MSDS
  • ls prompt and reliable, and able to perform required duties of the position on a regular, predictable basis
  • Able to prioritize work, and independently make sound professional decisions
  • Able to seek out new methods and willing to incorporate them into existing practices when applicable
  • Experience with Microsoft Office and Outlook software preferred

EDUCATION REQUIREMENTS:

  • High school diploma. Associates or Bachelor’s degree preferred
  • Formal training and expertise trouble-shooting and repairing HVAC: must be able to replace as well as maintain and repair systems
  • EPA certification
  • Electrical certification
  • CPO certification

WORK EXPERIENCE REQUIREMENTS:

  • Minimum of five (5) years residential maintenance experience required, including general plumbing, electrical, carpentry and apartment make-ready
  • Minimum of one (1) year experience as supervisor, assistant manager, or manager preferred

PHYSICAL REQUIREMENTS:

The following physical demands are representative of those that must be met to successfully perform the essential functions of this position:

  • Stand and/or walk up to eight (8) hours a day
  • Sit up to 50% of the work day
  • Occasionally push, pull or support up to 70 pounds unassisted. Must be able to lift up to 50 pounds
  • Frequently kneel, bend and reach, and work on ladders
  • Work frequently with hazardous equipment, sharp tools, and heavy, unstable loads
  • Work in spaces that may be confined, dark, extremely hot or extremely cold
  • Close vision, distance vision and peripheral vision
  • Exposure to infectious diseases, chemical substances, odors, etc. throughout the work day

Maintenance Technician

This position is responsible for ongoing facilities upkeep along with as-needed maintenance and repair projects, with the focus on providing a safe, fully functional and clean environment for residents, employees and visitors.

PRIMARY DUTIES AND RESPONSIBILITIES:

  • Physically walks building(s) and grounds at start of work day to ensure that all areas are clean and that equipment and property are in place.
    • Outdoors: picks up/disposes of trash, uses blower to clear leaves and debris, notes damage and other problems requiring follow-up
    • Indoors: inspects/resolves problems in common areas such as stained carpet, burned out lightbulbs; damaged walls; water damage/leaks; broken furnishings and fixtures
    • Removes garbage from indoor collection points to dumpsters
  • Performs routine upkeep of floors according to schedule: extracting and deodorizing carpeted areas; buffing, sealing and/or waxing hard surface floors
  • Completes preventative maintenance/cleaning as assigned, including but not limited to: pool cleaning/chemicals; replacing A/C filters; testing fire extinguishers and smoke detectors; testing/logging safe water temperatures.
  • Completes maintenance work orders as assigned: fixing leaking faucets; unclogging drains; replacing bulbs, ballasts, switches, knobs, etc.; recharging coolant; patching/painting walls etc.
    • Obtains proper authorization prior to the entry of any apartment/room
    • When interacting with residents and/or family members, is mindful of the residents rights to privacy and confidentiality
  • Assists contractors (e.g. elevator, pest control, roofers, landscapers) as needed
  • Performs apartment/room make-ready assignments and signs off on punch list
  • Notes and reports to supervisor all of the following:
    • equipment malfunctions or breakdowns
    • hazardous conditions
    • shortage of supplies
  • Uses own or company vehicle to pick up supplies and equipment
  • Ensures that chemicals, tools and other maintenance items are kept in safe area at all times to prevent injuries to residents, employees, and visitors
  • Rotates on-call responsibility for after hours, weekends and holidays emergencies
  • Reports all on-the-job injuries according to company procedure
  • Encourages teamwork and promotes company philosophy
  • Attends required meetings
  • Is prompt and able to perform the required duties of the position on a regular, predictable basis
  • Becomes familiar with and understands the steps for fire evacuation
  • All employees are responsible for maintaining a safe and secure environment for all community residents

KNOWLEDGE, SKILLS AND ABILITIES:

  • High school diploma or equivalent
  • Able to read, write, speak and understand the English language. Bi-lingual in Spanish a plus
  • Training and/or on-the-the job experience in HVAC; current EPA certification or ability to obtain
  • Experience in general maintenance, with at least one year in an apartment or retirement community environment.
  • Able to communicate effectively with all levels of management, employees, residents, family members, and outside contacts
  • Must know how to use a wide variety of maintenance equipment that are necessary tools of performing the job at hand
  • Must be patient and able to work with ill, disabled, or emotionally upset residents within the community
  • Willing and available to work beyond scheduled working hours to get a problem solved or job completed
  • CPO and electrical certification strongly preferred

PHYSICAL REQUIREMENTS:

The following physical demands are representative of those that must be met to successfully perform the essential functions of this position:

  • Walk, stand, sit, bend, lift, move, climb ladders and stairs up to eight (8) hours a day.
  • Use hands and fingers to touch, handle and feel; required to reach with hands and arms.
  • Must be able to lift and/or move heavy objects up to 70 pounds.
  • Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus
  • Works in confined spaces such as closet and crawlspace
  • Required to talk and hear in order to understand and communicate with staff and residents about problems and procedures
  • Subject to exposure to infectious diseases, substances, odors, etc. throughout the work day.

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